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Terms & Conditions

Your agreement is with your personal trainer (the “Trainer”) who will be providing you with completing fitness assessments and providing you with exercise training..

These Terms and Conditions form part of your agreement with the Trainer. You understand that the Trainer is self-employed and you are entering into a contract with them.

Your instructions to commence any assessments and training will constitute acceptance of these Terms and Conditions when you will become a client (a “Client” or “you”). You are asked to pay special attention to the provisions related to liability and cancellations. This does not affect your statutory rights.

Your Trainer is a fully qualified fitness professional (accredited on Cimpspa as a 'Senior Activity and Health Practitioner).


1.) Trainer’s Obligations

1.1.) The Trainer will use their skills and knowledge to design a safe programme of exercise that will take into account your lifestyle, personal goals, fitness levels and medical history.

1.2.) You understand that the results of any fitness programme cannot be guaranteed. Your progress depends on your effort and co-operation in and outside of the Sessions. In particular you acknowledge that individual results may vary and no particular result is guaranteed by your Trainer.

1.3.) The Trainer will provide the coaching, supervision, advice and support that you will need to achieve your goals.

1.4.) All Client information will be kept strictly private and confidential.


2.1 Client ('Your') Obligations

2.1.) It is understood between you and your Trainer that both must commit to your training programme in order for you to achieve results.

2.2.) You are required to complete Assessment Questionnaires at different stages to assess your progress.

2.3.) Your Trainer may require a letter of ‘medical clearance’ from your GP. Please be aware that your GP may charge for providing this letter.

2.4.) You understand and agree that it is your responsibility to inform the Trainer of any conditions or changes to your health, now and in the future, which may affect your ability to exercise safely and with minimal risk of injury.

2.5.) You understand that there are inherent risks in participating in any programme of exercise. If you sustain or claim to sustain any injury while participating in training, you acknowledge that the Trainer is not responsible, except where the injury was caused by their gross negligence or intentional act.

2.6.) Your Trainer cannot be held liable in any way for undeclared or unknown medical conditions.


3. Health Disclaimer

Eiro is not a medical organisation. Our staff cannot give you medical advise or diagnosis. All information is intended for your general knowledge and is not a substitute for medical advice or treatment for specific medical conditions. If you have any questions about your health you should always consult the relevant Medical Professional. Do not disregard, avoid or delay obtaining medical or health related advice from your healthcare professional because of information received from Eiro or its staff.


4. Bookings & Payments

4.1.) Payment for Sessions must be made prior or at the time of booking.

4.2.) Acceptable forms of payment are via PayPal from the website or by Debit or Credit card using a mobile card payment device when present with the Trainer.


5. Cancellation and Refunds

5.1.) 48 hour’s notice of cancellation or postponement is required for all appointments. and training.

5.2.) Notice of less than 48 hours will incur full payment of the full Session fee.

5.3.) Unforeseen events will be taken into consideration on the day.

5.4.) Once purchased, your Sessions are non-refundable and non-transferable.


6. Health and Safety

6.1.) Your Trainer has completed and holds valid NHS resus Certificate.

6.2.) Your Trainer has £10 million public liability insurance cover & £1 million professional indemnity insurance. This covers Face to face and Online or Virtual training.

For more information see -

UK Coaching Solutions Limited is an Appointed Representative of Howden Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority in respect of general insurance business. Howden Insurance Brokers Limited is registered in England and Wales under company registration number 725875. Registered Office: One Creechurch Place, London, EC3A 5AF.

6.3.) If your Trainer conducts the Sessions on your premises you are responsible for providing a safe exercise environment.


7. Liability

7.1.) This Liability section applies only to the extent permitted by law. For the avoidance of doubt, the Trainer does not exclude or limit any liability for: (a) personal injury (including sickness and death) where such injury results from their gross negligence or wilful default, or that of their, agents or subcontractors or (b) fraudulent misrepresentation.

7.2.) The Trainer and/or Eiro (the “Company”) does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, specifications and descriptions of listed packages and services. The Trainer and/or the Company will use their reasonable effort to correct errors and omissions as quickly as practicable after being notified of them.

7.3.) The Trainer and the Company do not accept any liability whatsoever for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Company’s website or services purchased from the Trainer and/or the Company or any other damage howsoever caused.

7.4.) The Trainer and/or the Company will only be liable for direct loss up to a maximum total of the price of the Sessions and/or services purchased by the Client in respect of any claim.

7.5.) The Trainer shall not be liable for any loss or injury attributable to:

7.5.1. the Client’s fault;

7.5.2. a third party unconnected with the provision of services provided by your Trainer; or

7.5.3. events which your Trainer, nor their suppliers or agents could have foreseen or forestalled, even if they had taken reasonable care.

7.6.) The Trainer is not liable for loss or damage to your property.

7.7.) The Trainer is not liable if you ignore their recommendation, at any time, to seek medical advice.


8. Intellectual Property

8.1.) Any marketing, educational or other materials, including the Company’s programmes and/or any variations thereto and its nutrition services materials, made available to you will at all times remain the property of the Company and is subject to copyright.

8.2.) You undertake to use such materials only for your own personal development and not to copy, publish or reproduce any such materials.


9. General

9.1.) You understand that in the unlikely event of your Trainer being unable to continue your training, for any reason, subject to availability you can have your Sessions transferred to another similar Trainer if they agree to take over your training or you can request a full refund from your existing Trainer for any unfulfilled Sessions.

9.2.) The Trainer has the right to change these Terms and Conditions, for example, to be able to offer new services or as required by law. The Trainer will notify you of any change. When such a change(s) is made, if dissatisfied you can cancel this agreement once you have made any payments already due to the Trainer.

9.3.) The Trainer may transfer (assign) all or part of this agreement to another trainer or organisation as long as your rights under this agreement are not materially reduced.

9.4.) You are responsible for keeping all your contact information and marketing preferences up to date with the Trainer. In order to comply with UK General Data Protection Regulation (GDPR) - the Data Protection Act 2018, the Trainer will only do what you ask him/her to do, or what you have given him/her permission to do with any personal or sensitive information held about you.

10.5.) Your training may be filmed or pictures taken for marketing purposes. Your participation in a Session means you consent to photography, filming and sound recording which may include you as a Client and its use in commercial distribution without payment or copyright.


This agreement is governed by the laws of England, Scotland and Wales and is subject to the jurisdiction of the Scottish courts.

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